Five Ways Customer Feedback Can Improve your Business
Contributed article in our business series. Enjoy! – Kimberly
The best way to improve your business is to ask your own customers directly how they feel about your products. As a result, customer feedback is an essential part of any modern business. If you are thinking about either starting a process of customer feedback or looking for ways to boost its use in your business, we have created a list of five ways that customer feedback can improve your business:
Increase Customer Accountability
Customers want to be listened to and to feel that their complaints are legitimate. A feedback survey is a great way to allow them to air their grievances, in the process making them trust your business far more. It doesn’t matter how big or small you are: Tesla, owned by Elon Musk, currently the world’s richest man, has created a new job role just for people’s Twitter complaints directed at him. As a result of creating this sense of trust, your business will become one that people will like more and want to do more business with. This doesn’t necessarily have to be just for customers either — feedback is also a great way to learn more about your employees and what processes they want the business to put in place in order for them to improve.
Image Ref: Pexels.com
Seven Main Ways Millennials are Changing the Definition of Leadership in 2020
Contributed article in our business series. Enjoy! – Kimberly
Millennials are “rebellious path-breakers” who shun everything traditional and believe in making their path. And over the years, it is the millennials have collectively transformed the way we communicate and conduct business.
This is the generation that reconciles logic and emotions. The millennials are both educated and empathic, and they want to make the world a better place. And it is this optimism that reflects the way they lead business ventures as well.
Here are seven ways in which Millennials are redefining leadership in 2020
REF: https://www.pexels.com/photo/photo-of-woman-wearing-eyeglasses-3184405/
Personalised Professional Workplaces
Gone are the days when people separated their personal and professional spaces. The millennial work culture is more flexible, intuitive, and interactive. And the office spaces and workstations are an extension of this attitude.
Most of the start-ups that we see around have a very vibrant, friendly vide to it. Even big shot corporations like Google have incorporated the millennial culture. A millennial leader is not dogmatic or dominating. Instead, they focus on building a personal connection with their team.
However, that being said, millennial work culture also stresses on work-life balance. Effective time management, flexible working hours, home-based working options are more prevalent than ever.
Transformations > Transactional Leadership
How Video Marketing Increases Conversion Rates
Contributed infographic in our business series. Enjoy! – Kimberly
Infographic created by Banner, a video marketing agency
Kimberly's Areas of Expertise
Contact Kimberly at:
Wiefling Consulting
Phone +1 650 867 0847
Testimonials
We had awesome event with you last Friday! I am still amazed from your workSHOCK. It was absolutely above all expectations! I would like to thank you personally and on behalf of all employees for a great time and all the useful insights. I am sure we will meet again soon, since I will promote for another workSHOCK asap! I did a short survey about how everyone understood and experienced it and they all love it. They all confirmed that it is great and useful to have activities that burst our organ… Read more
GTT (what this company calls our project-based 15 day/6 month global leadership development program) was the perfect preparation for this project we are running now and so much of what we did during the 3 weeks can be applied to ‘real life’.
Nothing is impossible in Kimberly’s world. At a point of career change several years ago, from Silicon Valley CEO to something fun, I participated in Kimberly’s “Create a Vision” workshop. We were friends through a professional organization and I just wanted to see what she did for a living. The result: I was, and still am, amazed and delighted with this brilliant woman and the results she helps others to achieve. Kimberly has a unique ability to infect her listeners with transformative optimism… Read more
In a 3 hour workshop you helped to change people’s attitude about our challenge from something with too many obstacles to starting to see the big prize and plan the first baby steps, in short a transformative experience.
Kimberly Wiefling recently conducted an outstanding workshop at Stanford University, on the topic of engineering in the face of very large, complex problems, as part of a new graduate-level course I’m teaching on Engineering and Climate Change. The way Kimberly helped the students experience the frustration of an “unsolvable” problem and then helped them experience how such problems are solved was brilliant. Kimberly’s approach is so lively and fun that even while you are gratified by her terrif… Read more
If you want to build energy, velocity, and momentum toward an outrageous goal, Kimberly’s Scrappy Project Management is just what you’ve been waiting for to help you get those results with more pleasant surprises and fewer disappointing shocks along the way.
You provided me so many gifts yesterday. I feel like a large weight has fallen from my back. I’m smiling and feel better about having some direction, thank to you!
Kimberly is a force of nature and a truly unique talent in a sea of consultants that promise change but never quite achieve it. I’ve worked with her both for my own company and together with other clients and I’ve experienced first hand how she uses her talents as a brain scientist, entertainer, empathetic listener, and engineer to get ideas to become reality and groups to become teams. With just 1 visioning session with her 5 years ago, she changed my mindset and put my company onto an entir… Read more
All the advice you gave me during our last meeting is paying off. Who could believe having a white board would do wonders – – just as you said. . . . this afternoon my manager said “You’re so organized and such a good communicator.
Keep Kimberly’s ‘Inspired Organizational Cultures’ book within arm’s reach. It is filled with many thought-provoking tips and sage advice intended to make us think about what was, is, and could be in our organizations. This book explores organizational culture from a variety of perspectives, but always with the intention of inspiring positive opportunities for meaningful growth. Focus on any of the 140 nuggets and allow your mind to wander and explore within the context of your personal experien… Read more
Books in the Scrappy Guides Series

By Kimberly Wiefling
A Top-selling PM Book!
Scrappy PM Audiobook


Authors: J. Abrams, C. Amos, E. Davie, M-H. Le, H. Kain, S. Lebeck, T. Mui, P. Obuchowski, Y. Shibata, N. Udo, B.J. Waxman, K. Wiefling


By Michael Seese


By Michael Seese

We Can Help You:
- Lead your business more effectively.
- Develop products more predictably.
- Manage projects with greater ease.
- Increase your professional effectiveness.
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"We only bill where we add value. Our invoices carry this message: If you are not completely satisfied with anything that you have been billed for, simply circle the amount of the charge, write a brief explanation of your concern, and subtract it from your payment. Our goal is your complete delight with our services, and we appreciate your valuable feedback."
- Kimberly M. Wiefling, M.S., Founder






