Category Archives: Customer Service

How To Improve Patient Experience in Your GP Surgery

Guest post in our health series. Enjoy! – Kimberly

The relationships that GP surgeries have with patients is very different from the standard business-customer relationship. After all, a GP surgery has a great deal of responsibility to protect the patients that use their services. However, this greater responsibility means that there is an even more pressing need for GP surgeries to provide the very best patient experience possible.

Photo by Anna Shvets from Pexels

Update Your Website

Technology has transformed the way that people live their lives completely, and, likely, patients will now be coming to your website for information rather than calling the surgery directly. Therefore, having a strong website that is secure, reliable, and easy to navigate is key to ensuring a high-quality patient experience from the first interaction.

You should make sure that your website design is intuitive, so it is easy to navigate. In addition, since over 50% of internet traffic is now coming from mobile devices, you will benefit from having a responsive website design to ensure all visitors can use your website, regardless of their device.

Offer Online Bookings

Studies have found that more than 60% of patients would prefer to book an appointment digitally rather than having to call up or visit in person. Investing in an online booking portal can help you to offer your patients what they want while also freeing up staff to focus on tasks other than appointment booking.Continue reading→

Reliable online SMS services with Poland numbers

Contributed article in our security series. Enjoy! – Kimberly

Reliable online SMS services with Poland numbers

Look at these Reliable online SMS services with Poland numbers for the best work process.

Privacy is a prime concern of the users of virtual phone numbers

Virtual second phone number services keep their users’ privacy safe by creating second phone numbers for a particular region. Users can rely on such numbers to protect themselves from identity thefts and other risks regarding internet services and stuff. Virtual phone numbers are designed for users who care about their privacy and regard it as their priority.

OnlineSIM service offers virtual phone numbers from Poland

This service’s technology allows it to receive text messages from Polish social media, stores, and other online platforms. There are freephone numbers and individual paid-for virtual numbers, which make it possible to receive SMS now.Continue reading→

Five Ways Customer Feedback Can Improve your Business

Contributed article in our business series. Enjoy! – Kimberly

The best way to improve your business is to ask your own customers directly how they feel about your products. As a result, customer feedback is an essential part of any modern business. If you are thinking about either starting a process of customer feedback or looking for ways to boost its use in your business, we have created a list of five ways that customer feedback can improve your business:

Increase Customer Accountability 

Customers want to be listened to and to feel that their complaints are legitimate. A feedback survey is a great way to allow them to air their grievances, in the process making them trust your business far more. It doesn’t matter how big or small you are: Tesla, owned by Elon Musk, currently the world’s richest man, has created a new job role just for people’s Twitter complaints directed at him. As a result of creating this sense of trust, your business will become one that people will like more and want to do more business with. This doesn’t necessarily have to be just for customers either — feedback is also a great way to learn more about your employees and what processes they want the business to put in place in order for them to improve.   

Image Ref: Pexels.com

Continue reading→

Strategies For Building A Positive Brand Reputation

Contributed article in our business series. Enjoy! – Kimberly

When a consumer is trying to decide between two different brands for the same product/service, they will always choose the company that has the best reputation. This is because a positive reputation means that the company is likely to be reliable, to provide a good customer experience and to have high-quality and good value products/services. This can make it challenging for new and/or small businesses that can often struggle to create a reputation for themselves when competing with much larger brands. It will always take some time but here are the most effective strategies for improving your brand reputation.

Improve Customer Service

Much like personal reputations are formed around how you treat others; brand reputation is formed heavily around how your company interacts with customers and visitors. People want to feel valued and listened to so you need to make customer service a priority – people will always return to a brand that looks after its customers but never a company with poor customer service, even if they have high-quality products. Additionally, customer service is an area where smaller companies can excel over much larger businesses, so this can give your small business a competitive edge.Continue reading→