Five Ways Customer Feedback Can Improve your Business

Contributed article in our business series. Enjoy! – Kimberly

The best way to improve your business is to ask your own customers directly how they feel about your products. As a result, customer feedback is an essential part of any modern business. If you are thinking about either starting a process of customer feedback or looking for ways to boost its use in your business, we have created a list of five ways that customer feedback can improve your business:

Increase Customer Accountability 

Customers want to be listened to and to feel that their complaints are legitimate. A feedback survey is a great way to allow them to air their grievances, in the process making them trust your business far more. It doesn’t matter how big or small you are: Tesla, owned by Elon Musk, currently the world’s richest man, has created a new job role just for people’s Twitter complaints directed at him. As a result of creating this sense of trust, your business will become one that people will like more and want to do more business with. This doesn’t necessarily have to be just for customers either — feedback is also a great way to learn more about your employees and what processes they want the business to put in place in order for them to improve.   

Image Ref: Pexels.com

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Seven Main Ways Millennials are Changing the Definition of Leadership in 2020

Contributed article in our business series. Enjoy! – Kimberly

Millennials are “rebellious path-breakers” who shun everything traditional and believe in making their path. And over the years, it is the millennials have collectively transformed the way we communicate and conduct business.

This is the generation that reconciles logic and emotions. The millennials are both educated and empathic, and they want to make the world a better place. And it is this optimism that reflects the way they lead business ventures as well.

Here are seven ways in which Millennials are redefining leadership in 2020

REF: https://www.pexels.com/photo/photo-of-woman-wearing-eyeglasses-3184405/ 

Personalised Professional Workplaces

Gone are the days when people separated their personal and professional spaces. The millennial work culture is more flexible, intuitive, and interactive. And the office spaces and workstations are an extension of this attitude.

Most of the start-ups that we see around have a very vibrant, friendly vide to it. Even big shot corporations like Google have incorporated the millennial culture. A millennial leader is not dogmatic or dominating. Instead, they focus on building a personal connection with their team.

However, that being said, millennial work culture also stresses on work-life balance. Effective time management, flexible working hours, home-based working options are more prevalent than ever.

Transformations > Transactional Leadership

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