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Contributed article in our business leadership series. Enjoy! – Kimberly
Running a hotel is definitely not something that you can do all on your own. You have to hire a team of people who can help you manage the hotel on an everyday basis, from maintaining its finances and marketing the hotel, to keeping it clean and doing renovations. But how can you lead your hotel team effectively so that everyone enjoys what they do and so that your business will continue to succeed? Check out the tips below for some helpful insight.
Be Clear in Your Business Plans
In order for everyone to be on the same page, you need to avoid giving vague plans to your hotel team. Instead, make your business plans as clear as possible so that everyone knows what they need to do to make the company grow and succeed. Whether you want to improve customer relations or change the way that people can book a room within your hotel, you need to sit down with your team, give them your ideas, give them a plan to follow, and keep track of everyone’s progress.
Maintain Open Communication and Transparency
Another great tip for enhancing the level of success at your hotel is maintaining open communication amongst all staff members. Let them know not only what you expect, but also where they need to improve.
You should also be completely transparent, especially when it comes to doling out tasks. If everyone knows what everyone else is doing, you will not inadvertently end up playing favorites with your employees. This means that they will not feel resentment, jealousy, or confusion. So be clear in your expectations for the team on a whole, as well as with individuals, and let everyone know how each individual is helping the hotel achieve its short-term and long-term goals.
Help Your Team Members Grow
In order for your hotel establishment to succeed on a whole, every individual on your team needs to succeed. To do this, you should encourage your employees’ development. Help them use and improve upon their inherent strengths, give them the opportunity to learn new things, and allow them to manage themselves when they are capable of having the freedom to make the right choices. You will find that your staff admires and appreciates you, and they will be more motivated and determined to succeed. This, in turn, will lead to greater growth throughout your organization.
Measure Success and Reward It
Finally, to keep your employees motivated, you should take strides to implement strategies for clearly and accurately measuring the success of their efforts. When employees succeed, show them how much you appreciate them by giving them some kind of reward, whether that is a bonus, a gift, or perhaps even a special event during which they’re recognized for what they’ve done.
Now that you know just a few of the many ways that you can effectively lead your hotel team towards a successful future, you should keep abreast of what other profitable hotel businesses are doing by reading the latest news and articles at www.bloomberg.com.
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